What's so great about conflict? You may be surprised to learn that conflict can be a very positive part of workplace relationships. Of course, it's only positive when it's handled correctly. Learn about the upside of conflict.
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Selecting the Right Conflict Resolution Model
How do you know whether a conflict can be resolved through interest-based (win-win) negotiation? When should a third party make a win-lose decision? In this activity, explore different scenarios and learn more about different types of conflict resolution.
Interactive
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