When two people have opposing interests, they are in conflict. But, it's often possible for both people to win! Learn how interest-based conflict resolution works—and why it's often the best way to resolve differences in the workplace.
What's so great about conflict? You may be surprised to learn that conflict can be a very positive part of workplace relationships. Of course, it's only positive when it's handled correctly. Learn about the upside of conflict.
Selecting the Right Conflict Resolution Model
How do you know whether a conflict can be resolved through interest-based (win-win) negotiation? When should a third party make a win-lose decision? In this activity, explore different scenarios and learn more about different types of conflict resolution.
You're The Boss: Conflict Resolution
It takes serious conflict management skills to be a supervisor. You're in charge as you evaluate supervisors' conflict management skills and help improve employee satisfaction.
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